Customer Support Policy

Customer Support Policy
At Luxuryabc, customer satisfaction is our top priority. We are committed to providing timely, professional, and friendly support to ensure a smooth and enjoyable shopping experience for all of our customers. The following policy outlines how we provide customer support and what you can expect when reaching out to us
1. Support Scope
We provide support for the following areas:
Product Information: Assistance with product features, specifications, and recommendations.
Order Assistance: Help with placing, modifying, or canceling orders.
Shipping & Delivery: Updates, tracking, and problem-solving for delayed or lost shipments.
Returns & Refunds: Guidance on how to initiate a return or exchange, refund processing, and return policy clarification.
Technical Issues: Troubleshooting website errors, payment issues, or account access problems.
General Inquiries: Answering any other questions related to your experience with our store.
2. Support Channels
You can reach our customer support team via the following methods:
Email: Luxuryus102@gmail.com, (Response time: within 24 hours)
Phone: 5402820075 ( Working hours, e.g., Mon – Fri, 9AM – 5PM )
Live Chat: Available on our website during business hours.
Social Media: Message us through our official social media pages (Facebook, Instagram, etc.).
Contact Form: Submit your inquiry through the form on our "Contact Us" page.
3. Response Time
We strive to respond to all customer inquiries as quickly as possible:
Email & Contact Form: Within 24 business hours.
Live Chat & Phone: Immediate assistance during business hours.
Social Media: Within 1–2 business days.
Note: Response times may vary during holidays or promotional periods.
4. Service Attitude
We treat every customer with respect, patience, and professionalism.
Our staff is trained to listen actively, understand your concerns, and provide effective solutions.
We aim to resolve most issues within the first point of contact.
5. Order Tracking & Updates
Customers will receive automatic notifications via email or SMS after placing an order.
You can also contact us anytime to check the status of your order using your order number.
6. Feedback & Complaints
We welcome your feedback to help us improve. If you’re not satisfied with our support or services:
Please contact our Customer Support Supervisor at Luxuryus102@gmail.com.
We aim to resolve any complaints fairly and transparently within 5 business days.
7. Limitations
Customer support does not cover:
Inquiries outside of our operating hours (unless otherwise specified).
Support for third-party products not purchased directly from our store.
Technical troubleshooting for equipment not related to our merchandise.
8. Confidentiality & Data Security
All customer inquiries are handled with strict confidentiality. Your personal information will only be used for the purpose of providing support and will be protected in accordance with our Privacy Policy.
9. Contact Us
If you need help, don’t hesitate to reach out:
Email: Luxuryus102@gmail.com
Phone: 5402820075 
We’re here to help you — before, during, and after your purchase!